Brook’s Counter & Table

Reviews

• Danny D.

  star star star star star_border 5 June 2026

  This is a response to the review by Joanna M.
  Firstly I wish to emphasize, it is absolutely critical all reviews are 100% honest & accurate as it is the reputation of one's business which may be impacted from behind our keyboards without consequence and subsequently without the business ever getting a chance to respond which is hardly fair.
  Next, I would like to say that I am the man that served Joanna this particular morning and I was quite disappointed to stumble across Joanna's review as providing a friendly, approachable, helpful & happy service is something I pride myself on as it is one of the few things I can control from working behind the counter.
  
  This is my account of what occurred that particular day;
  Joanna waited in line for no longer than 10mins (which may have felt like 25 at that time in the morning) but none-the-less, still a long time to wait simply for a croissant.
  I would also like to say, it is impossible to wait that long in a queue at Brooks' unless the line was out the door and 50m down Shepherd's Bush Rd which it wasn't, it was a queue of approx. 7 customers in total (which didn't extend beyond the shop front). Furthermore, to validate my point it takes approximately 30 seconds to a minute to take a customer's order before placing it and serving the next customer in the morning period. (Lunch may take 2mins as handling food is involved). I will concede that it was an unfortunate situation that day for Joanna as one of the customers in front of her had purchased approx. 3/4 of our pastry selection plus cakes in which I spent approx. 4 minutes with this customer alone. By the time Joanna was served, the customer immediately in front of her had just purchased the last croissant which added to Joanna's frustrations.
  When Joanna asked for a croissant I responded regrettably & apologetically that the lady in front purchased the last one (as I was aware of the time she had spent in the queue) which is when I received a frustrated & appalled response claiming that she had been waiting for 15minutes for nothing. I did NOT smirk and carry on working but apologized which followed with a sympathetic facial & body expression as if to say "hey, I'm sorry but it's not my fault - I just serve customers in the order in which they line up" and before I could offer anything Joanna simply stormed out.
  To wrap this response up, working at Brook's Counter & Table may only be short term employment for me while I travel around Europe but in NO means is that reflected in my work attitude or ethic. I try my best in every shift to provide an enjoyable experience for the customer and I enjoy working at Brook's which is why I was extremely disappointed to come across Joanna's review.
  Thanks for your taking the time to read.

• Katie H.

  star star star star star_border 30 May 2026

  I had breakfast here during Summer 2013 and I remember the food being very good quality, nice desserts and choice for breakfast. The staff was very friendly. I lived local at that time and had come past the cafe very often, looking at the inviting counter display. The atmosphere was very nice too, not full at that time and we had free wifi too. Nice bonus. I hope to come back one day.
  The Cafe is an approx. 8-10min walk in either direction to Shepherd's Bush Station on the Central Line, to Goldhawk Road Station on the Circle and Hammersmith & City Line, to Hammersmith Station on the Piccadilly Line and to Kensingtion Olympia on the Southern Line, Overground and District Line. The Brook Green bus stop which is served by the buses 220, 283 and 295 is only 1min away.

• Wing D.

  star star star star star 29 May 2026

  My favorite go to cafe with really sweet and friendly staff, great coffee/food and bright atmosphere. A real gem for our neighborhood.

• Amy S.

  star star star star star 27 May 2026

  We just moved from America to Hammersmith for school, and we found this little gem around the corner. All the food is fresh and delicious. The staff is friendly and warm. The place is tiny, but they absolutely do their best to accommodate. When seating gets tight, the staff will ask folks at tables to be so kind as to share their seating. They allows dogs in the front dining area, and we love to bring our dog. She likes to be included in our adventure and she loves to sit and watch all the people come in and out, and get a free petting here and there. I'm so glad we found our little neighborhood cafe. This place make London feel like home.

• Melanie B.

  star star star star star 19 May 2026

  We have been to this place several times, with no disappointments. The large cappuccino always hits the spot. They've got delicious cooked to order brunch fare, as well as tasty salads and deli sandwiches available to take away. I can say with certainty that I'll be back many times more.